AEC Systems Support | AEC Support

Professional Services

Systems Auditing

Systems Auditing investigates and collates information surrounding existing software, hardware, customisation, business processes and current business structure. Recommendations are delivered at a high level in all of these areas and all information can be used as a catalyst for a process audit.

Skills Identification & Customised Training

Skills identification investigates and identifies staffing deficiencies within individual CAD users hindering them from day-to-day duties and company deliverables. Once a barrier has been defined relevant customised training programs can be rolled out to alleviate the shortfall.

Process Auditing

Process Auditing extrapolates the collated information from the systems audit and further information to the next level of complexity by accurately investigating the true workflow against the theoretical design process with a commitment to implementing improved processes.

Implementation Management

Implementation Management is the collaboration of all of the previous disciplines applied and rolled out to CAD users with a key focus upon qualifying what business/discipline specific customisation is required.

Documentation Management

Documentation Management will provide a QA – controlled package, updateable as required, returning indirect productivity gains for any future releases and direct gains through induction.

Knowledge Frameworks

Knowledge frameworks will assist in the capture and documentation of key processes in either the company’s project workflow or drafting workflow. We will also assist with identifying what should be captured and documented and testing the documentation for usability. As part of the knowledge framework we will also assist with setting up the ongoing dissemination of knowledge through knowledge portals and intranets.

Support: Support and AEC Systems
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Onsite Office Visits & Trouble Shooting: Onsite Office Visits & Trouble Shooting

Onsite visits allow one of our highly trained professionals to visit designated offices to assist in the management of the organisations CAD requirements and assist with any technical difficulties that may have occurred. This alleviates the need for a full time CAD manager and ensures that all recommendations are in line with industry best practice.
Customisation: Customisation

Customisation enables users to gain the maximum return from their CAD investment by extending the powerful tools to incorporate company specific requirements. Customisation can be undertaken in either LISP or Visual LISP/VBA and old LISP routines can be converted to Visual LISP/VBA as required. Customisation can then either be managed by the company or AEC Systems can manage this customisation and keep it up to date with the latest release.
Productivity Workshops: Productivity Workshops

Productivity workshops enable our highly trained staff to demonstrate the latest features of all new product ranges to assist in embracing new technology as it becomes available and assist in transitioning companies to these methodologies. Customised workshops can also be arranged focusing on individual company requirements for improving productivity.
Participation in User Groups & User Group Administration: Participation in User Groups & User Group Administration

User groups form a central pool of information to assist with the direction CAD is taken in any company. AEC Systems are committed to assisting with this through participation in user groups and assisting with the administration of these. The level of involvement is entirely up to the company and ranges from observer, participant, moderator or chairperson. By effectively running and monitoring meetings this group can better drive the overall function of CAD into the future.
Standards & Procedure Management: Standards & Procedure Management

Effective standards and procedures allow a company to ensure consistent output of drawings in line with set protocols. This will also assist with the induction of new staff and ensure any work outsourced returns with the same quality and consistency as produced internally. This becomes the basis for all quality documentation and reporting.

Professional Services

Systems Auditing

Skills Identification & Customised Training

Process Auditing

Implementation Management

Documentation Management

Knowledge Frameworks

Support and AEC Systems

Onsite Office Visits & Trouble Shooting

Customisation

Productivity Workshops

Participation in User Groups & User Group Administration

Standards & Procedure Management